- How To Place an Order
Textile USA’s goal is to fulfill all of our customers’ needs, providing the most cost efficient and diversified products to you, our favorite clientele! Now days the easiest way to place an order is to do it online. It can be done 24 hours a day, seven days a week. If your order is completed before 2:30 PM, it will be processed the same business day. If the order is completed after 2:30 PM, it will be processed the next business day.
Once you have filled in all the required information to complete your order, you will officially be a “registered customer.” When you have completed your order, you will see a prompt telling you to print out an “order confirmation form” that will include an order number and the details of your order.
After reviewing our products on the website, if you feel more comfortable placing your order by phone, feel free to call (877) 243-1180 or (305) 231-1180 and speak to our sales representatives.
- Is the information I enter when placing an order secure?
Yes. You can feel 100% confident that we have structured this website so that it is protected by a Secure Sockets Layer (SSL). Having the SSL certificate ensures that the information you enter is always automatically encrypted
- How do I pay for my order?
The quickest and easiest way to pay for your order is to pay by, Visa, Master-card or American Express. If you prefer, you can mail us a company check. Once the company check has cleared, we will ship your order. Please be aware that we are required to charge a $30.00 bank fee for returned checks. A third option is to request shipping the order COD. Currently, the UPS COD fee is $14.50.
- How is my order shipped and when should I expect delivery?
All orders are shipped UPS Ground. For deliveries within Florida, UPS Ground will deliver the next business day. For states surrounding Florida in the Southeast US UPS Ground will deliver within two business days. Farther states will require additional days.
You also have the option to request next-day, second-day, and third-day air for an additional fee. If you are located near our office, it may be possible to receive your order delivered personally from one of our drivers.
International shipping will be available as per customer instructions via UPS, Federal Express or a shipping company of your choice. International customers are responsible for paying freight, duties and taxes.
- Am I able to return merchandise?
All returns are dealt with on a case-by-case basis. If you wish to return merchandise, you must first call our Director of Customer Service within 30 days. If approved, we’ll give you a Return Authorization Number. Mark this number clearly on the outside of each carton containing the items to be returned. Returned merchandise must be packed in the same packaging materials used for your order. Only unused items may be returned.
Items purchased through “Today’s Sales” are final sale.
- Do I need to pay sales tax?
There is no charge for sales tax, since we sell our goods on a wholesale basis. When you are checking out, you will be asked to enter your Sales Tax Exemption Number. Tax forms may be faxed to 305-231-1180 or emailed to sales@textileusa.net. If you do not currently have a Sales Tax Exemption Number, click on this link for information: www.irs.gov/businesses