FREQUENTLY ASKED QUESTIONS:

1. How do I place an order?

The easiest way to place an order is to do it online. It can be done 24 hours a day, seven days a week. If your order is completed before 3:00 PM, it will be processed the same business day. If the order is completed after 3:00 PM, it will be processed the next business day.

Once you have filled in all the required information to complete your order, you will officially be a “registered customer.” When you have completed your order, you will see a prompt telling you to print out an “order confirmation form” that will include an order # and the details of your order.

After reviewing our products on the website, if you feel more comfortable placing your order by phone, feel free to call (877) 243-1180 or (305) 231-1180 and speak to our representatives.

2. Is the information I enter when placing an order secure?

Yes. You can feel 100% confident that we have structured this website so that it is protected by a Secure Sockets Layer (SSL). Having the SSL certificate ensures that the information you enter is always automatically encrypted

3. How do I pay for my order?

The quickest and easiest way to pay for your order is to pay by American Express, Visa, or Mastercard. If you prefer, you can mail us a company check. Once the company check has cleared, we will ship your order. Please be aware that we are required to charge a $30.00 bank fee for returned checks. A third option is to request shipping the order COD. Currently, the UPS COD fee is $14.50.

4. How is my order shipped and when should I expect delivery?

All orders are shipped UPS Ground.  For deliveries within Florida, UPS Ground will deliver the next business day.  For states surrounding Florida in the Southeast US UPS Ground will deliver within two business days.  Farther states will require additional days.

You also have the option to request next-day, second-day, and third-day air for an additional fee. If you are located near our office, it may be possible to receive your order delivered personally from one of our drivers.

 
5. Am I able to return merchandise?

All returns are dealt with on a case-by-case basis. If you wish to return merchandise, you must first call our Director of Customer Service within 30 days. If approved, we'll give you a Return Authorization Number. Mark this number clearly on the outside of each carton containing the items to be returned. Returned merchandise must be packed in the same packaging materials used for your order

Only unused items may be returned.

Items purchased through “Today’s Sales” are final sale.

6. Do I need to pay sales tax?

There is no charge for sales tax, since we sell our goods on a wholesale basis. When you are checking out, you will be asked to enter your Sales Tax Exemption Number. If you do not currently have a Sales Tax Exemption Number, click on this link for information: www.irs.gov/businesses

7. How can I contact you?

There are several ways to get in touch with us. First, you can call us at (877) 243-1180 or (305) 231-1180. Second, you can send us a question through our website. Click the “Contact Us” button, send us your question, and we will email you back with an answer by the next business day. Third, you can email us directly.

For Madday Rivero, General Manager, email her at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

For  Director of Customer Service, email at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

8. Free shipping

We offer free freight on orders placed online , ONLY on regular priced items. Minimum of $150.00 is required to receive free freight Valid only on UPS ground shipments within the United States. (Excludes Hawaii, Alaska, and Puerto Rico). Free freight offer cannot be combined with any other discounts, which includes sale items. Offer is not available with rolls of backing, rolls of toppings, felt, pre-cut backings and 3D Foams.


 

 

 

 

 

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